Talent Readiness Beyond the Demographics: How are you preparing for the future?

We all approach this ‘workforce crisis’ issue from different perspectives.  For some of us, the issue is quite real and our organizations are worried about a range of issues, including impending retirements, brain drain, a revolving door in key markets, a lack of talent in certain disciplines, generational issues, and looking for actionable insights.  Meanwhile others of us [...]

Demographic Trends – The U.K. Workforce…..Brewing Risks

The UK is a country of 60.6 million citizens that has fallen into the trap along with most other developed countries.  Its population growth has fallen below replacement levels.  The U.K.’s current fertility rate of 1.8 births is below the the replacement rate of 2.1.  At this point, the U.K., like its counter parts in [...]

HR’s Leadership Role in Organizational Spin-Offs

Introduction
Organizational spin-offs offer companies the chance to “reinvent” the business while keeping a core of the familiar. Start a new company (NewCo), yet keep the advantages of existing customers, products, operations, and people. Re-focus an existing company (Parent) around a tighter core of business and a new cost/operating model.
It is an exciting time of [...]

Outsourced Contact Centers – The Service Imperative

At 12 PM a caller contacts a major U.S. airline to make a reservation and is connected to India. At the same time, a cell phone customer has a question about their new wireless plan and is connected to the Philippines.
Having your customer service call answered by someone in another country is one of [...]

Self Directed Leadership Development

 
The topic of leadership is like love; it defies definition in any organized manner. The same is the emerging view regarding leadership development as even those organizations, which profess to do it well, acknowledge that there are issues that impact success.
 
A state of the art Leadership Development Process is a stated goal of most CEO’s.  [...]

High Performance Executive Teams

 

 These days you cannot read a business periodical or participate in a meeting where the need for teamwork and frustration associated with sub optimization isn’t being discussed.  The sad truth is that in this era of restructuring where resources are rationed or absent, the need for teamwork has never been greater  The added complexity is [...]